Kimberly V. Livingston
kimvlivingston@yahoo.com

Summary of Qualifications

• Usability engineer experienced in user and task analysis.
• Training manager, experienced in overseeing design, development, and delivery of user application training to diverse, geographically dispersed user populations.
• World-wide technical trainer responsible for training hundreds of customers.
• Instructional designer and developer of classroom materials, online help, and computer-based training for a variety of applications and projects.

Proficiencies and expertise
Industry experience: Training, Telecom, Software, Hardware, Information Technology.

Technology: PC, Solaris/Linux UNIX, and Macintosh platforms. Oracle, Java, C++, CORBA, Model-Driven Architecture, object-oriented design, Orbix, Visibroker, VIm, bash, CVS, Authorware, Microsoft Office, RoboHelp, Photoshop, Adobe Illustrator, Dreamweaver, FrameMaker and Camtasia.

Livingston-Legh, LLC (2004-present)
Started a consulting firm that provides internet marketing services such as website design, e-newsletters, online catalogs and market research for small businesses.

Key Achievements:

• Developed an equine veterinarian web package that includes website development and a quarterly newsletter, Speaking Equine. Clients include Dr. Canning, DVM, www.drcanning.com and www.speakingequine.com.

• Ethan Hutchinson Woodworking (In Progress)—Designed and developed a website, newsletter, and catalog for a handcrafted furniture company.

• Right-Brained Studios (In Progress) – Designed and developed a website for a graphic arts company.

Usability Engineer/Online Help Developer, DRC (2003-2004)
Usability engineer on a Performance Support System to improve user performance for a J2EE-based, model-driven architecture tool.

Key Achievements:

• Performed a series of user studies to determine the source of user errors.
• Developed a task-oriented online help system that improves support for architects and developers developing J2EE software using Model Driven Architecture.
• Trained online help developers on a complex, model-driven J2EE application development application.

Training Manager/Senior Technical Trainer, Astracon, Inc. (2000-2002)
Manager of the world-wide training department for Astracon’s solution to provide automated provisioning across multi-vendor, multi-technology telecommunication networks for DSL, IP VPN, and wholesale services such as SDH/SONET.

Key Achievements:

• Planned and delivered training to hundreds of users representing diverse user populations (architects, developers, customer end-users, and sales teams).
• Managed a team of developers who were developing network simulators for use in training and testing.
• Developed training guides, study sheets, and integrated C++, Java, and GUI tutorials for a telecommunications provisioning product suite that ranged from CORBA-only provisioning server engines to GUIs.
• Trained a wide range of users varying from solution architects modeling tier-1 carrier networks to end-users provisioning services in a GUI.
• Developed a mobile training environment consisting of a UNIX server and several client Windows-based laptops to deliver training on a live system at customer premises. The environment supported the delivery of installation
  and configuration workshops, as well as advanced developer classes writing software in Java and C++.

Senior Trainer and Information Developer, Lucent Technologies (1998-2000)
Training and documentation lead for redesigning Lucent’s engineering and installation processes.

Key Achievements:

• Developed course material and trained users on an engineering configuration tool based on Trilogy Selling Chain Portfolio and Visibroker. Taught students how to configure SONET, XTSI, Wavestar, and Bandwidth Manager products in this new engineering tool.
• Trained users for order management and asset management modules of Lucent’s SAP implementation.
• Designed online help for a web application supporting electronic document distribution of order information.

Senior Technical Writer, Lucent Technologies (1997-1998)
Senior technical writer for the development of customer-focused documentation and training materials for the DEFINITY ECS system.

Key Achievements:

• Developed a series of task-based, customer-oriented books about troubleshooting and advanced administration for the DEFINITY ECS system. This series of books dramatically reduced DEFINITY helpline tickets and resulted in an annual savings of over $500K in the first year after their production. This project received the Lucent Millennium Award.
• Designed and edited an electronic performance support system and call center tutorial for the DEFINITY ECS system. This project received the National Lucent President’s Award.
  

Information Developer, Comtech Services, Inc. (1995-1997)
Information developer on a variety of projects involving user analysis, online help, hard-copy documentation, computer-based training, and contextual inquiry.

Key Achievements:

• Facilitated a needs assessment for University Hospital’s accounting
  department. Designed and developed a data dictionary for database
  software.
• Designed a CBT for Meijer superstores to train employees on corporate
  policies such as hiring, interviewing, and safety.
• Reorganized and redesigned Xerox documentation to create a single-source
  online and hardcopy documentation set for a series of DocuPrint printers
  and printer controllers.
• Planned a series of contextual inquiries designed to gather information
  about Xerox customers’ documentation needs.
  

Education:
Colorado State University, BA English Literature.
References available upon request.